Privacy Policy – rde1996

1. Who We Are

rde1996 ("we", "us", "our") operates the online casino and sports betting platform accessible at rde1996.org. rde1996 is the data controller in respect of the personal data of Members and visitors processed in connection with the platform.

This Privacy Policy applies to all personal data collected through the rde1996 website, mobile interface, customer support channels, and any other point of interaction between rde1996 and its Members or prospective Members. Where rde1996 processes personal data on behalf of third-party game studio providers or payment processors, those parties act as independent data controllers in respect of their own processing activities.

2. Data We Collect

rde1996 collects personal data in the following categories:

2.1 Registration Data. When you create a rde1996 account, we collect your legal name, date of birth, email address, and any other information provided during the registration process. This information is required to create and maintain your account and to verify your eligibility to use the platform.

2.2 Identity Verification (KYC) Data. To comply with international gaming authority licensing requirements and anti-money laundering (AML) obligations, rde1996 collects identity documents — such as a copy of your Malaysian identity card (MyKad) or passport — when KYC verification is triggered. This data is processed solely for verification and compliance purposes.

2.3 Financial Data. rde1996 collects payment method information associated with your deposits and withdrawals, including e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), DuitNow reference details, FPX bank account identifiers, and where applicable, cryptocurrency wallet addresses (USDT TRC20). Full payment card or bank account numbers are not stored by rde1996; payment processing is handled by licensed payment service providers.

2.4 Gameplay and Transaction Data. We collect records of all bets placed, games played, deposits, withdrawals, and bonus transactions associated with your rde1996 account. This data is maintained for account integrity, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Device and Technical Data. When you access the rde1996 platform, we automatically collect technical information including your IP address, device type, operating system, browser type and version, session timestamps, and pages visited. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data. Records of your communications with rde1996 customer support — including live chat transcripts and email correspondence — are retained for quality assurance, dispute resolution, and training purposes.

2.7 Marketing Preferences. If you have opted in to receive promotional communications from rde1996, we retain your marketing preference settings and interaction history (e.g., emails opened, promotions claimed).

3. How We Use Your Data

rde1996 uses the personal data it collects for the following purposes:

• Account Management: Creating and maintaining your rde1996 Member account, processing deposits and withdrawals, and providing access to the platform's games and services;
• Identity Verification: Verifying your identity and age eligibility (21+) in compliance with international gaming authority requirements and AML obligations;
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, multiple account creation, unauthorised access, and abuse of the platform or its promotional systems;
• Customer Support: Responding to your enquiries, resolving disputes, and providing technical assistance;
• Responsible Gaming: Monitoring gameplay patterns for indicators of problem gambling behaviour, administering deposit limits, loss limits, and self-exclusion requests, and fulfilling our responsible gaming obligations under applicable licensing standards;
• Legal and Regulatory Compliance: Meeting our obligations under applicable gaming licence conditions, AML regulations, and any lawful requests from regulatory authorities;
• Platform Improvement: Analysing usage data to improve the performance, design, and functionality of the rde1996 platform;
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to Members who have opted in to receive such communications. You may withdraw your marketing consent at any time through your account settings.

4. Legal Basis for Processing

rde1996 processes personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between rde1996 and the Member — i.e., to provide the gaming platform services the Member has registered to use;
• Legal Obligation: Processing is required to comply with applicable gaming licence conditions, AML regulations, KYC requirements, and other legal obligations to which rde1996 is subject;
• Legitimate Interests: rde1996 processes certain data — including device and technical data — on the basis of its legitimate interests in operating a secure, fraud-resistant platform and improving platform quality, provided that such interests are not overridden by your rights and interests;
• Consent: Marketing communications and non-essential cookies are processed on the basis of your explicit consent, which may be withdrawn at any time.

5. Data Sharing & Disclosure

5.1 Service Providers. rde1996 shares personal data with third-party service providers who assist in operating the platform, including payment processors, KYC verification providers, game studio technology providers, and customer support infrastructure providers. These providers are contractually bound to process personal data only on rde1996's instructions and in accordance with applicable data protection standards.

5.2 Regulatory Authorities. rde1996 will disclose personal data to gaming regulatory authorities, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or regulatory directive. rde1996 will notify affected Members of such disclosures where legally permitted to do so.

5.3 No Sale of Personal Data. rde1996 does not sell, rent, or otherwise commercialise your personal data to third parties for their own marketing or profiling purposes.

5.4 Business Transfers. In the event of a merger, acquisition, or sale of substantially all of rde1996's assets, personal data held by rde1996 may be transferred to the acquiring entity. Members will be notified of any such transfer and any material changes to this Privacy Policy that may result from it.

6. Cookies & Tracking Technologies

rde1996 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

• Essential Cookies: Required for the platform to function correctly, including session management, login authentication, and security tokens. These cannot be disabled without impairing platform functionality;
• Analytics Cookies: Used to collect anonymised data about how Members use the platform — pages visited, session duration, and navigation paths — to support ongoing platform improvement. Analytics processing uses aggregated, non-identifiable data;
• Preference Cookies: Store your platform settings and preferences (e.g., language, display preferences) to personalise your experience across sessions;
• Marketing Cookies: Used to deliver relevant promotional content to Members who have opted in. These are not used to build cross-site tracking profiles or to share data with third-party advertising networks.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core rde1996 platform.

7. Data Retention

rde1996 retains personal data for the periods necessary to fulfil the purposes set out in this Privacy Policy, subject to the following minimum retention periods mandated by applicable regulatory requirements:

• Account and KYC records: Retained for a minimum of 5 years from the date of account closure, in accordance with standard AML record-keeping requirements;
• Transaction records: Retained for a minimum of 5 years from the date of each transaction;
• Customer support communications: Retained for a minimum of 3 years from the date of each interaction;
• Marketing preference data: Retained until you withdraw consent or close your account, whichever is earlier.

Following the expiry of applicable retention periods, personal data will be securely deleted or anonymised in accordance with rde1996's data retention procedures.

8. Data Security

rde1996 implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL encryption on all platform connections, including the login page, account settings, and payments section;
• Hashed and salted password storage — rde1996 does not store passwords in plain text;
• Two-factor authentication (2FA) available for all Member accounts;
• Role-based access controls limiting internal access to personal data to personnel with a legitimate operational need;
• Regular security audits and penetration testing of platform infrastructure;
• Segregated storage of KYC documents with restricted access.

While rde1996 takes data security seriously, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to Member rights and freedoms, rde1996 will notify affected Members and relevant regulatory authorities in accordance with applicable breach notification requirements.

9. Your Data Rights

Subject to applicable law and the legal retention obligations described in Section 7, you have the following rights in respect of your personal data held by rde1996:

• Right of Access: You may request a copy of the personal data rde1996 holds about you;
• Right of Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where retention is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations;
• Right to Restriction: You may request that rde1996 restrict processing of your personal data in certain circumstances, such as while a dispute regarding its accuracy is resolved;
• Right to Object: You may object to processing of your personal data based on legitimate interests, including for direct marketing purposes;
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, contact rde1996 via the live chat support channel or at the email address listed in Section 13. We will respond to verified requests within 30 days.

10. Children's Privacy

The rde1996 platform is strictly for persons aged 21 and above. rde1996 does not knowingly collect personal data from individuals under the age of 21. If rde1996 becomes aware that personal data has been collected from a minor, the account will be immediately suspended, the data will be securely deleted, and any associated deposits will be returned to the originating payment method.

If you have reason to believe that a minor has registered an account with rde1996 using falsified information, please contact our support team immediately so that appropriate action can be taken.

11. International Data Transfers

rde1996 and some of its service providers — including payment processors and game studio technology providers — may process personal data in jurisdictions outside Malaysia. Where such transfers occur, rde1996 ensures that appropriate safeguards are in place to protect personal data to a standard at least equivalent to the protections afforded under this Privacy Policy, including through the use of standard contractual clauses or equivalent transfer mechanisms.

12. Amendments to This Policy

rde1996 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, platform operations, or data processing practices. When material amendments are made, rde1996 will notify registered Members by email to their registered address and will update the "Last updated" date at the top of this page. Continued use of the rde1996 platform following notification of amendments constitutes your acceptance of the revised policy.

13. Contact Us

For questions, data access requests, or privacy-related concerns, contact the rde1996 team through the following channels:

• Live Chat: Available 24/7 via the rde1996 website
• Email: support@rde1996.org

Data access and erasure requests will be processed within 30 days of receipt of a verified request. rde1996 may require identity verification before acting on any data rights request to ensure the security of Member data.